FAQ raised by ship companies (ship cabin providers)

Why cooperate with SailingSelection.com ? 

  • SailingSelection.com can offer you great exposure worldwide together with great marketing value in a specialised niche market ( = cabin charter on larger sailing ships) of which we have acquired good knowledge during the past years.
  • SailingSelection.com focuses on creating reservations / business for you, as main goal, and this only on commission-basis, without charging you any listing fees.
  • SailingSelection.com works efficiently and pleasantly for you (user-friendly), while you keep in direct control of e.g. your offered sailing trips, cabin availability, cabin rate levels etc by means of direct login system access towards a separate online extranet section, which is especially developed for partnering sailing ship companies.

What will happen after I sign up? 

It works as follows: 

  • You sign up after having read, accepted and agreed to our suggested "partnership agreement" outlining our mutual commitments
  • We double check your details
  • You get access to our online Extranet section by login and via the ''admin panel"
  • You can update your profile, company-, user-, ship- and cabin details, trip prices and the like
  • When you're ready, set your ship live !

When you have indicated that you want to join in and both you and us believe it is a good match together, we will review your information to make sure we have the first company info we need. After both parties have signed the "Partnership Agreement", you’ll then receive login details for Extranet Access as well as futher instructions etc. By then we have already created an account for you with already a Company , User and Ship account filled with basic info. From there, you can continue to update your Account furtheron and afterwards add your sailing trips, cabin availability and prices etc. Finally, you also can manage yourself the cabin reservations coming in for your ship in the Extranet section.

Will I be able to update my registration details at a later date? 

Once you’ve registered with us, you can update your details at any time. For example, if you add new company, ship, sailing trip or cabin details and/or images, you can add/edit this information whenever you want to (please read the corresponding instructions via the "Extranet Dashboard").

What kind of photos should I upload? 

We ask our "Partner Companies" to upload nice photos of ship, cabins, and the corresponding sailing trips. This is because we know our guests love browsing through photos when looking for a sailing trip. We recommend that you upload photos that showcase both the inside and the outside of your ship. They should be quality pictures but they don’t need to be professional photos — e.g. photos with a smartphone can still give your guests a good impression of the ship space, when they look good.

When will my sailing trips go online? 

Finally, your sailing trip offer will go online, automatically, once you have completed the last info-step, this being the "Trip Price".

What do I get for the commission I pay?

  1. A powerful, online presence, this creating reservations
    At SailingSelection.com we actively market your ship page on search engines such as Google etc. to make sure that it is visible to a global audience, exposing you to the highest possible number of potential bookers. 
  2. Innovative tools and feature
    Highly skilled experts are constantly working on the website to keep up with the latest developments in the online world, ensuring that your page is optimised to encourage reservations. 
  3. Quick and easy reservation processing
    All reservations made through SailingSelection.com are instantly processed to you and you then only have to monitor, confirm and/or react on reservations coming in via the Extranet section.
  4. Verified guest reviews
    When applicable at a later stage, we verify guest reviews, making sure they are legitimate. This gives you credibility and helps future guests make the decision to stay with you. 
  5. Support
    Our customer service/helpdesk team is here for you and your guests.

How much commission do I have to pay for reservations? 

When you add your ship to SailingSelection.com we ask you to pay commission for each booking. The commission percentage will be shown at the ‘Agreement’ step of the registration process, depending our our mutual commitment level. At the end of each month, we’ll send you an invoice with the amount of commission owed. No further listing fees are applicable.

How will reservations be handled? 

All reservations made through SailingSelection.com are instantly confirmed for further processing and you then only have to monitor, confirm and/or react on reservations via the Extranet section.

What happens if a guest cancels? 

Two things may happen when a guest cancels a reservation. If a guest cancels and your ship has a free cancellation policy, the guest pays nothing and you don’t pay commission. If a guest cancels and your ship doesn’t have a free cancellation policy, the guest pays a fee to you, and you will have to pay the agreed commission % on the amount that the guest pays you.

How do guests pay for their reservations? 

Guests will pay you directly for their cabin reservations before they arrive at your ship, firstly by a deposit at the time of making the booking (in most cases 20%) and furtheron the balance payment according to your instructions.

What happens if a guest does not show up (a no show)?

No show? You won't pay commission on guests that don't show up – unless you have set up a "no show charge" for your guests. Then, the guest pays a no-show fee to you, and you will have to pay the applicable/agreed commission % to us on the amount that the guest pays you.

What happens if my ship is damaged by a guest?

Ship owners can request damage deposits from guests. Deposits can help cover any potential damage that a guest might cause, providing assurance that your ship will be treated respectfully.